Your privacy matters

Information we receive

When you contact us or use a service, we may receive your name, phone number, email, pickup or delivery address, messages, order and receipt details, and information you give us about the items or care you need. We keep customer and order records in a POS or CRM system. If you send a photo to help us assess an item or a concern, we may use it for that request.

You can browse most of the website without telling us who you are. As with most websites, our hosting provider may receive technical details such as your IP address, browser type and pages requested so it can deliver and protect the site. Please avoid sending sensitive personal information that is not needed for your service.

How we use it

We use customer details to respond to you; record and carry out the agreed work; arrange collection and return; confirm prices and timing; issue receipts; and handle questions, quality concerns and payments. We also use necessary records to run the business, protect our systems and meet applicable record-keeping duties.

We may contact existing customers about relevant Ohana services or offers by phone, message or email. If you would rather not receive promotional messages, reply to the message or contact us using the details below. We will still send information needed to complete an order or respond to your request.

When we share it

We limit access to people and service providers who need customer details for their work. These may include Ohana team members and providers who operate or support our POS or CRM system. When an outside delivery partner handles a pickup or return, we may give them the name, contact number, address and order details needed for that journey. We may also share information when you ask us to, when required by law, or when reasonably needed to investigate a dispute or protect our rights and customers.

If you choose to call, email or message us through a third-party service, that service handles the communication under its own privacy practices. We do not control those platforms.

Website and other platforms

The current site does not add its own analytics or advertising pixels or use an account-tracking cookie. It loads fonts from Google, and the Contact page includes a Google Maps view. Those services may receive technical information from your browser when their content loads. You can use the address and directions link on the Contact page if you prefer not to interact with the embedded map.

Our links to Viber, Facebook, TikTok and Google Maps take you to services with their own privacy policies. If we later add online booking, payment, analytics or advertising tools, we will review their data use and update this notice before relying on them.

How long we keep it

We do not yet use one fixed period for every record. We keep information for as long as it is reasonably needed to complete a service, answer follow-up questions, maintain business and accounting records, or deal with a complaint or legal requirement. When information is no longer needed, we delete it or remove identifying details where practical.

We take reasonable steps to limit access and protect the information we hold. No website or messaging service can guarantee complete security.

Your choices

You may ask what customer information we hold about you, tell us if it needs correcting, or ask us to delete information we no longer need. We will review your request and explain if we need to keep a record for an unfinished order, accounting, a complaint or another applicable requirement. We may ask for enough information to confirm that the request relates to you.

You can stop promotional messages at any time without affecting service updates. Contact us if you have a privacy question or concern, and we will try to resolve it with you.

Contact and changes

We may revise this page when our services or information practices change. The date above shows the latest draft update. If a change materially affects how we use customer details, we will explain it clearly before applying the new practice where appropriate.